Cancellation Charges
50% if few of the total booked rooms are cancelled.
100% if cancelled two days prior to booking or on the same day.
Credit/Debit card cancellations will be charged 5% extra.
For Groups / for Special Celebration Dates (24th, 25th, 30th & 31st of December & Long weekends)
100% if cancelled fifteen days in advance or later.
Credit/Debit card cancellations will be charged 5% extra.
Confirmation/cancellation policy for weddings and large celebrations
100% of the total room tariff and chartering cost four months in advance.
If not complied to, the booking can be cancelled.
Full clearance of bill at the check-out.
Total advance paid will be retained if cancelled anytime between 3 months and 31 days prior to the date.
100% of the advance will be retained if cancelled 1 month prior to the date.
Note
Any postponement of the booking will be treated as a cancellation will be governed by the Cancellation Policy.
Refunds only through cheque for bookings made by cash/cheque/bank transfer.
Online refunds for bookings made through the website usually take 7-10 working days.
Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days.
The original receipt must be presented for processing the refund.
Credit/debit card cancellations will be charged 5% extra.